Your feedback is extremely important to us. We are continually trying to improve the quality of our services as we want you to experience the best care we can provide.
If you have used our services as a patient or as a carer/relative of someone who has, please take this opportunity to tell us of your experience.
In order to improve our services it is essential that we gather and respond to feedback or patient experience. Through telling us what is important to you we can look at ways to put in place the changes that are important to you.
Please write your comments for improvements, if not very satisfied, below:
1-First point of contact is the practice manager. She/he will contact you within 3 working days and will try to listen and understand your concern.
2- If it is not resolved within 3 working days it means that she/he requires more time to investigate the issue and will inform you in 7 days of the results.
3- If it is a complex problem we will update you every 15 working days regarding the progress.
4- If you are not satisfied with the final decision and you are our NHS patient you should contact:
NHS Area Team
Dental Unit, Health House, Grange Park Lane,
Willerby, HU10 6DT, Tel: 01482 650350